William D. Robinson
575 South Rengstorff Ave. #121, Mountain View, CA 94040 Home: (650) 938-0465 wdrobinson@NOSPAMgmail.com Mobile:
(650) 776-2648
Experience:
Freelance Writer and
Editor July
2002 - Present
· Researching
and writing design documentation for mobile device applications developed and
distributed by LimeLife, Inc.
· Editing
for style and content, various elements of mobile device applications developed
and published by LimeLife, Inc.
· Writing
voice-over script for “Penguins” casual computer game developed and
distributed by WildTangent
·
Generating and editing content for
"The Matrix Online" massively multiplayer online roleplaying
game published and supported by Monolith Productions, Inc.
· Editing
for style, consistency, British English grammar, and content the "Warhammer Fantasy Roleplay"
books for Green Ronin Publishing
LimeLife, Inc. July
2005 - Present
Quality Assurance Specialist
·
Tracking, reporting, and verifying
functional anomalies in J2ME- and BREW-based applications for mobile phones
·
Writing, updating, and following test
plans
·
Ensuring compliance with mobile phone
manufacturers' application publishing guidelines
Technical Writer for Information Technology Systems and
Services Project Office
·
Compiled data and generated overview
content for the Operational Excellence Program which enhanced and consolidated
IT processes and services campus-wide
·
Responsible for revising and rewriting
online protocol job aids for animal and human subject experimentation
TechPartners International December2002
– October 2003 (contract)
Technical Editor
Responsibilities
included completing comprehensive editorial assignments in a timely fashion.
·
Coordinated with internal Sun
Microsystems project managers, subject matter experts, and course developers in
acquiring source material
·
Assigned illustration tasks per project
to partnered Technical Illustrator
·
Edited Sun Microsystems technical
education documents for style, formatting, content, grammar, and legal
information according to the dynamic Sun Microsystems Style Guide
·
Attended regular international
teleconferences and local meetings regarding current editorial subject matter
Infogrames, Inc. (formerly
Accolade, presently Atari) November
1994 – June 2002
Publications Manager
Responsibilities
included overseeing all aspects of the end-user manual production process
including concept, design, layout, writing, and editing from product concept
through publication.
·
Produced print-ready end-user manuals for
Infogrames products on all supported game platforms
·
Tracked code revisions and current bug
lists to ensure best representation of the product to the consumer
·
Trained, managed and mentored
Documentation Specialists, as well as performed semi-annual evaluations of each
individual’s skills and performance
·
Participated in product launch status and
code release meetings
·
Evaluated new hardware and software
technology as it may apply to more efficient processes and higher quality
documentation
·
Prioritized multiple deadline-intensive
projects
·
Located, negotiated with, contracted and
managed freelance writers, ensuring their adherence to in-house standards
·
Verified product organization and
functionality with regards to the end-user manuals
·
Managed coordination of documentation for
international release
·
Produced electronic documentation in
HTML, Acrobat and Windows help files
·
Proofread and copy-edited marketing
materials, including advertising copy, box text and press releases
·
Generated gameplay
walk-throughs for multimedia game reviewers for the
purpose of generating public enthusiasm prior to product release
Technical Support Representative November
1994 – December 1995
Responsibilities
included tracking software-related consumer difficulties, answering technical
as well as substantive customer queries regarding game software and answering
consumer email on the Internet.
·
Maintained corporate-sponsored electronic
bulletin board system
·
Tested pre-release software for
compatibility assessment
·
Resolved customer technical questions or
problems with Accolade products
·
Ensured customer satisfaction through
telephone contact and follow-up
·
Mentored and trained other Technical Support
Representatives in the Accolade Customer Support group
Hero Games February
1992 – September 1996
Editor-in-Chief, Adventurers Club
Quarterly Magazine
Responsibilities
included regularizing a previously erratic publishing schedule, as well as
upgrading the “look and feel” of the magazine.
·
Responsible for grammar, style, and
content of the magazine
·
Evaluated all incoming submissions to
ensure appropriate content and theme
·
Managed the acquisition and publishing of
content from submission through contract fulfillment
·
Attended trade shows and conventions in
order to promote brand recognition to consumers and distributors
Education
Bachelor of Arts in English, California
Polytechnic State University, San Luis Obispo
Hardware and software
proficiencies
Adobe Acrobat, FrameMaker,
Illustrator, InDesign, Photoshop; Aurora proprietary
scripting language (Bioware Corporation); Corel Paint
Shop Pro; Lua scripting language; Microsoft Office
Excel, InfoPath, Outlook, PowerPoint, Word, Visio; Microsoft Windows 95/98/XP; Macromedia
Dreamweaver, Fireworks; Macintosh OS7/8/9/X; QuarkXPress (both domestic and international versions); RoboHelp; SnagIt
References available
upon request