California Army National Guard, Sacramento, CA. Sergeant.
Member of Delta Company, 223rd Military Intelligence
Battalion (Linguist). Military Occupational Skills (MOS): combat
engineer, information retrieval, certified trainer. Served as squad
leader for engineer squad, in charge of twelve engineers, performing
coordination in field operations, relayed information from higher-ups,
and conducting monthly training. Performed construction and
destruction of bridges, hooked up communications systems for company
command post. Built roads, schoolhouses, and medical clinics in
Panama. Trained other soldiers in communications, including
motivation, interviewing techniques, reporting and presentation of
information retrieved through interviews. Background currently
under review for issuing a top secret security clearance.
||U.S. Department of Commerce, Bureau of the Census, Los
Gatos Local Census Office, Sunnyvale, CA. Office Operation
Supervisor. Served as head of selections, crew leader, field
operations clerk, field operations supervisor. Hired over a thousand
people in four weeks. Supervised half a dozen selection clerks, and
later eighteen enumerators. Trained selection clerks and
enumerators. Performed employee counseling in reaction to discipline
||Gamescape, San Rafael, CA. Store Manager. Supervised four
employees, performed inventory control and bank deposits, composed
displays, demonstrated games, handled purchasing, returns and customer
complaints, served as personal shopper, ran cash register.
||Kentfield Apartments, San Rafael, CA. On-Site Property
Manager. Performed building maintenance, dealt with tenant complaints,
collected monthly rents, made monthly deposits. Coordinated workmen
for repair jobs. Prepared vacant units for new tenants. Interviewed
and screened prospective tenants, including running credit checks.
||ManPower Temporary Agency, San Rafael, CA. Answered
phones, prepared documents on the computer, filing, data entry.
||Amex Life Assurance Company (a subsidiary of American
Express), San Rafael, CA. Customer Service Representative.
Corresponded daily with customers and agents. Solved external and
internal customer problems via the telephone. Entered customer
applications into the computer. Implemented self-managed teams.
Facilitated team and department meetings. Delivered company-level
presentations in-house and to external businesses.
Conducted training for new employees and quarterly appraisals of
||Cancomal, Inc., San Rafael, CA. Assistant manager.
Organized information and completion of financial statements on
accrual and cash basis utilizing manual and computerized systems.
Reviewed and analyzed accounting system for an upgrade to a
computerized system, and performed upgrade, improving accuracy and
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||California State University, San Francisco. Progress toward
Bachelor of Science in Business Administration. One course
remains toward the degree, currently in progress with Regents
College in New York.
||Defense Language Institute Foreign Language Center,
Monterey, CA. Studied the Japanese language in a world-class full-immersion
||California Army National Guard, Camp Williams, UT. Primary
Leadership Development Course.
||Amex Life Assurance Company, San Rafael, CA. American
Express Quality Training. Working Courses by Zenger Miller. Team
Leadership Courses by Zenger Miller.
||College of Marin, Kentfield, CA. Associates degree
in architectural design.