William D. Robinson


575 South Rengstorff Ave. #121, Mountain View, CA 94040                                                       Home: (650) 938-0465 wdrobinson@NOSPAMgmail.com                                                                                                   Mobile: (650) 776-2648


Freelance Writer and Editor                                                                          July 2002 - Present

·    Researching and writing design documentation for mobile device applications developed and distributed by LimeLife, Inc.

·    Editing for style and content, various elements of mobile device applications developed and published by LimeLife, Inc.

·    Writing voice-over script for “Penguins” casual computer game developed and distributed by WildTangent

·    Generating and editing content for "The Matrix Online" massively multiplayer online roleplaying game published and supported by Monolith Productions, Inc.

·    Editing for style, consistency, British English grammar, and content the "Warhammer Fantasy Roleplay" books for Green Ronin Publishing



LimeLife, Inc.                                                                                                 July 2005 - Present

Quality Assurance Specialist                                                             

·    Tracking, reporting, and verifying functional anomalies in J2ME- and BREW-based applications for mobile phones

·    Writing, updating, and following test plans

·    Ensuring compliance with mobile phone manufacturers' application publishing guidelines

Stanford University                                                                 April 2004 – September 2004 (contract)

Technical Writer for Information Technology Systems and Services Project Office

·    Compiled data and generated overview content for the Operational Excellence Program which enhanced and consolidated IT processes and services campus-wide

·    Responsible for revising and rewriting online protocol job aids for animal and human subject experimentation

TechPartners International                                                    December2002 – October 2003 (contract)
Technical Editor                                                                                

Responsibilities included completing comprehensive editorial assignments in a timely fashion.

·    Coordinated with internal Sun Microsystems project managers, subject matter experts, and course developers in acquiring source material

·    Assigned illustration tasks per project to partnered Technical Illustrator

·    Edited Sun Microsystems technical education documents for style, formatting, content, grammar, and legal information according to the dynamic Sun Microsystems Style Guide

·    Attended regular international teleconferences and local meetings regarding current editorial subject matter

Infogrames, Inc. (formerly Accolade, presently Atari)                                  November 1994 – June 2002
Publications Manager

Responsibilities included overseeing all aspects of the end-user manual production process including concept, design, layout, writing, and editing from product concept through publication.

·    Produced print-ready end-user manuals for Infogrames products on all supported game platforms

·    Tracked code revisions and current bug lists to ensure best representation of the product to the consumer

·    Trained, managed and mentored Documentation Specialists, as well as performed semi-annual evaluations of each individual’s skills and performance

·    Participated in product launch status and code release meetings

·    Evaluated new hardware and software technology as it may apply to more efficient processes and higher quality documentation

·    Prioritized multiple deadline-intensive projects

·    Located, negotiated with, contracted and managed freelance writers, ensuring their adherence to in-house standards

·    Verified product organization and functionality with regards to the end-user manuals

·    Managed coordination of documentation for international release

·    Produced electronic documentation in HTML, Acrobat and Windows help files

·    Proofread and copy-edited marketing materials, including advertising copy, box text and press releases

·    Generated gameplay walk-throughs for multimedia game reviewers for the purpose of generating public enthusiasm prior to product release

Technical Support Representative                                                    November 1994 – December 1995

Responsibilities included tracking software-related consumer difficulties, answering technical as well as substantive customer queries regarding game software and answering consumer email on the Internet.

·    Maintained corporate-sponsored electronic bulletin board system

·    Tested pre-release software for compatibility assessment

·    Resolved customer technical questions or problems with Accolade products

·    Ensured customer satisfaction through telephone contact and follow-up

·    Mentored and trained other Technical Support Representatives in the Accolade Customer Support group


Hero Games                                                                                       February 1992 – September 1996
Editor-in-Chief, Adventurers Club Quarterly Magazine                              

Responsibilities included regularizing a previously erratic publishing schedule, as well as upgrading the “look and feel” of the magazine.

·    Responsible for grammar, style, and content of the magazine

·    Evaluated all incoming submissions to ensure appropriate content and theme

·    Managed the acquisition and publishing of content from submission through contract fulfillment

·    Attended trade shows and conventions in order to promote brand recognition to consumers and distributors

Bachelor of Arts in English, California Polytechnic State University, San Luis Obispo

Hardware and software proficiencies

Adobe Acrobat, FrameMaker, Illustrator, InDesign, Photoshop; Aurora proprietary scripting language (Bioware Corporation); Corel Paint Shop Pro; Lua scripting language; Microsoft Office Excel, InfoPath, Outlook, PowerPoint, Word, Visio; Microsoft Windows 95/98/XP; Macromedia Dreamweaver, Fireworks; Macintosh OS7/8/9/X; QuarkXPress (both domestic and international versions); RoboHelp; SnagIt

References available upon request